FAQs
Frequently Asked Questions
To order online simply select your desired products and add-to-cart.
Our checkout page will present you with the available payment options to process your secure transaction. Once your order is processed, you will receive an order confirmation email.
Yes, we currently accept Visa, MasterCard and American Express credit cards.
Yes, we offer local delivery to many Brisbane and Gold Coast suburbs. To calculate your delivery cost, simply enter your shipping address at the checkout and our system will provide a calculated cost.
We will make every effort possible. This is not possible if the order is already with our driver for delivery.
We most certainly do. The Lush Lily specialise in bespoke corporate event florals. Contact us for more information.
We sure can if the delivery address falls in our shipping zone. To ensure prompt delivery please provide as much information as possible including anything you may think is relevant, such as the business name or ward/room number etc.
We currently do not deliver on public holidays.
Please see our flower care tips page for detailed instructions on how to care for your new blooms.
Yes! We offer same-day delivery across most Brisbane suburbs for orders placed online before 12pm (midday). Simply choose your blooms, select your delivery option, and let us take care of the rest.
Most certainly! Simply select your desired store, pick-up date and time at the checkout.
We deliver all over Brisbane — as far north as Redcliffe and as far south as Robina on the Gold Coast!
During checkout, simply enter the delivery postcode and we’ll let you know if we service that area and what the delivery fee will be.
If you’re unsure or need to check before placing your order, feel free to give us a call on (07) 3843 5400 — us girls are always happy to help!
We always do our best!
Schools, businesses, and funerals are given top priority, as we understand these have specific time windows that must be met. Our couriers will check business hours and ensure delivery is made before closing wherever possible.
If you have a preferred delivery time, please leave it in the notes section at checkout. While we can’t guarantee exact times, we’ll absolutely try our best to make it happen!
For residential addresses, we aim to have all deliveries completed by 4pm. However, please keep in mind that timing may vary depending on the day’s order volume and courier routes.
Rest assured, we’re always working hard to get your flowers there as timely and beautifully as possible!
That’s why we always ask for the recipient’s phone number when placing your order — it’s super important!
If no one is home and we can access the front door, our drivers will do their best to find a safe, shady, and secure spot to leave the flowers. We’ll then contact the recipient to let them know a delivery has been made and where it’s been left.
If the delivery is to a gated property, apartment building, or business and we’re unable to gain access, we’ll attempt to call the recipient to find a way in.
In cases where there’s no phone number provided and we cannot access the property or find a suitable spot to leave the flowers safely, the order will be returned to our store. From there, it can either be collected or delivered again on the next available run. Please note, a redelivery fee may apply.
We always do our best to exhaust all options before bringing flowers back to the shop — so be sure to provide a phone number when placing your order to help us get those blooms where they need to go!