At The Lush Lily, we take great pride in our work and are committed to ensuring your gift will be delivered as you ordered. Occasionally we may need to substitute flowers, vases or a container due to seasonal changes or unavailability. In this instance we will only ever use an alternative of equal value, colour and style.
We guarantee same day delivery when you place your order before 1pm Monday – Friday, excluding public holidays. For Saturdays, please place your order by 10am for same day delivery. For urgent delivery outside of our normal delivery timeframe please call us on 07 38435400, and we will try our best to still get your delivery out for you.
If we are unable to gain access to the property (ie locked gate/no access due to apartment block) we require at least two telephone numbers for further instruction. If our courier needs to return to the property for redelivery a further delivery charge will be payable.
Refund and Cancellation Policy
Please note: We do not refund on fresh flowers, or for change of mind. However we will be happy to provide you with an in-store credit which can be used for up to six months.
Please contact us directly on either (07) 3843 5400 or 0416 144 023 if for some reason you are not 100% happy with your flowers or gift. Please email, text or come in-store with photos, or the the item to talk to us about your concerns.
We are unable to cancel orders on the day of delivery as the flowers and gifts will already be on their way.
Please check your receipt carefully and email or ring us ASAP on 0416 144 023 if you have made a mistake so we can alter it before the order is processed and delivered, after such time we cannot correct it.
All prices on our website include the appropriate taxes.
Gift vouchers are non refundable and not transferable. It is the purchasers responsibility to ensure recipients details are correct. Once purchased the recipient is the owner of the gift card and therefore we are not able to cancel or refund.
We accept orders worldwide however we only deliver within the Brisbane region.
Items with Alcohol
Alcohol delivery is subject to State liquor laws. You must be 18 years or older to order or receive alcoholic beverages. Other licensing or delivery restrictions may apply.
Information We Collect
Personally Identifiable Information
In some instances, we may request that you submit information about other people. For example, if you wish to order a gift and want it sent directly to the recipient, you might submit the recipients name, address, email address and telephone number. The types of personally identifiable information that may be collected about other people include: recipient’s name, address, email address, and telephone number.
Any information you disclose voluntarily on The Lush Lily website or in any forum, blogs or other public areas that we may develop in the future becomes public information. We cannot control the actions of The Lush Lily website users and advise you to use your discretion in sharing information about yourself on the Internet. All information sharing is optional and done so at your own risk.
Non-Personally Identifiable Information
We also may collect certain non-personally identifiable information when you visit any of our webpages on The Lush Lily website, such as the type of browser you are using (e.g., Google Chrome, Firefox, Internet Explorer), the type of operating system you are using, (e.g., Windows Vista, Mac OS), the domain name of your Internet service provider (e.g., Time Warner Cable, Comcast, AT&T), the name of the webpages you visit, the time you access our webpages, and the length of time you stay on those pages.
We collect this information in order to determine which areas of The Lush Lily website are most popular and to enhance your experience with The Lush Lily website. This information may also be shared with third parties on an aggregate and non-personally identifiable basis. However, please be assured that this information will in no way personally identify you or any other visitors of The Lush Lily website.
The Lush Lily website may use third party analytics services. Such services may record mouse clicks, mouse movements, scrolling activities as well as any text you type in The Lush Lily website. These services do not collect personally identifiable information that you do not voluntarily enter in The Lush Lily website. The services do not track your browsing habits across websites which do not use such services.
How We Use the Information
We use the information that you provide about others to enable us to send them your gifts or information.
We may combine the information we collect with information available from other sources, including information received from promotional partners or other third parties.
We may, from time to time, share personally identifiable information with other companies affiliated with us and unrelated third parties (e.g., retailers, marketers) to enable them to provide users with opportunities to learn of products or services in which they may be interested in. You should also be aware that this means that we may transfer information to any country in the world, including the United States and other countries that may not offer the same level of data protection as the country where you reside. Please see the “Your Choices” section below for more information on how you can express your preferences regarding our sharing of information.
We also may disclose personally identifiable information in the following instances:
Legal Action: We may disclose information about our users, including personally identifiable information, when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing The Lush Lily website or applicable laws, or to protect against misuse or unauthorized use of The Lush Lily website. We also may disclose user information whenever we believe disclosure is necessary to limit our legal liability; to protect or defend our rights or property; or protect the safety, rights, or property of our users.
Corporate Change: We may sell, transfer, or otherwise disclose user information, including personally identifiable information, to a successor entity in connection with a corporate merger, consolidation, asset sale, or other corporate change or combination of assets involving us.
In addition, we may disclose anonymous, aggregated user statistics to third parties for a variety of purposes. For example, we may disclose how many individuals visited certain areas of The Lush Lily website, how many men or women receive our newsletter, or other demographic data about users of our products or services.
We collect, use and disclose your personal information with your consent, except as permitted or required by law. We may be required or permitted under statute or regulation to collect, use or disclose personal information without your consent, for example to comply with a court order, to comply with local or federal regulations or a legally permitted inquiry by a government agency, or to collect a debt owed to us.
As noted above, we may use the personally identifiable information we collect from you to offer you products and services that may be of interest to you. If you would like to opt out of future communications and/or promotional materials from us, you may indicate this preference by following the unsubscribe instructions at the end of email communications, by logging into your account and changing your communication preferences, by sending us an email with the subject line “No Emails” or reply to any of our emails with the subject line “No Emails”.
Cookies & Web Beacons
To enhance your experience with The Lush Lily website, many of our webpages use “cookies.” Cookies are text files we place in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at The Lush Lily website. However, once you choose to furnish The Lush Lily website with personally identifiable information, this information may be linked to the data stored in the cookie.
“Web beacons” or clear .gifs are small pieces of code placed on a webpage to monitor the behavior of and collect data about the visitors viewing a webpage. For example, Web beacons can be used to count the users who visit a webpage or to deliver a cookie to the browser of a visitor viewing that page. We may use Web beacons from third party Web analytics services on this Site from time to time for these and other purposes. The service does not collect any personally identifiable information that you do not voluntarily enter in this Site.
Collection of Information by Third-Party Sites and Sponsors
We may, from time to time, offer content (e.g., contests, sweepstakes, or promotions) that is sponsored by or co-branded with identified third parties, including affiliated businesses. By virtue of these relationships, the third parties may obtain personally identifiable information that visitors voluntarily submit to participate in The Lush Lily website activity. We have no control over these third parties’ use of this information. Since these third parties will use your information in accordance with their own privacy practices, you should check their websites for information regarding their privacy policies. We will notify you at the time of requesting personally identifiable information if these third parties will obtain such information.
We and our advertisers may use third parties to serve or present the ads that appear on The Lush Lily website and to conduct research about the advertisements. For more information about third-party ad servers and how to opt-out of receiving online display advertisements tailored to your interests by our third party partners, please visit: www.networkadvertising.org.
Links to Other Sites
The Lush Lily website may contain links to other sites that are not operated by us and whose information practices may be different than ours. You should consult the other sites’ privacy notices as we have no control over information that is submitted to, or collected by, these third parties. We are not responsible for the privacy practices of these other sites and cannot guarantee the security of any of your personal information collected there.
Our Commitment to Data Security
We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to, maintain security of, and correctly use the information we collect. All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions. All user information stored on our server is stored in an encrypted format. Personally identifiable information and account activity are also protected through the use of email addresses and passwords. In order to maintain the security of your information, you should protect the confidentiality of such information used on The Lush Lily website or to log into your account, if applicable. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your personal information.
How You Can Access and Update Information
If you have previously provided any personally identifiable information to us by way of The Lush Lily website, you retain the right to review, correct, update, delete or otherwise modify such information.
To access the personally identifiable information that we have collected about you that we maintain, or to correct factual errors in such information, simply log into your account using your email address and password to update your information. Or you may also contact us at the “Contact” address, telephone number or email provided below.
To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access or making corrections.
We do not knowingly collect information from minors. If you are under the age of 18, we request that you do not provide any personally identifiable information to us.
How to Contact Us